At Sonaar, we're committed to making public tenders as easy, fair, and efficient as any other B2B relationship. We're currently in the initial phase of our journey. Armed with the backing of 10 committed founding partners and a validated proof of concept, we’re gearing up for the official unveiling of our service in 2024.

We are looking for…

An bilingual Operations Officer (FR/NL) with 2 to 5 years of experience who is adept at facilitating connections between public entities and suitable suppliers, and is passionate about delivering exceptional customer support.

Your missions

• Facilitate public entity services, aiding in matching public entities with the right suppliers for their public markets effectively and efficiently
• Customer support excellence, resolving a wide range of issues and inquiries from clients, partners, and the public, ensuring satisfaction through phone or email
• Operational process development, participating in the creation and refinement of operational processes to boost speed and efficiency in service delivery
• Administrative and social tasks management, comfortably handling both administrative duties and social interactions to ensure operational smoothness

This job is for you if

• You are bilingual in French and Dutch, and fluent in English, enabling effective communication
• You possess either 2 to 5 years of experience in operations or have a business degree
• You are skilled in customer service, with a knack for resolving issues efficiently and fostering client satisfaction
• You are adept at both administrative and social tasks, ensuring operational efficiency and positive stakeholder interactions
• You are proactive and autonomous, with a strong inclination towards improving operational processes for enhanced efficiency
• Bonus point if you have worked in startups, scale-up, or similar environments

What we offer