At Sonaar, we're committed to making public tenders as easy, fair, and efficient as any other B2B relationship. With a dedicated team of five and a growing base of 20 active clients and users, we've already launched our MVP, which has become our testing ground for refining bold ideas and pushing the boundaries of what's possible.

As we prepare for an exciting phase of growth in 2025, we're looking for passionate, innovative minds to join us on this journey. We’re just getting started, and there’s an opportunity here to make a profound impact, contribute directly to our product’s evolution, and be part of something that’s changing an entire industry. If you’re ready to challenge conventions and make a tangible difference in B2B processes, you’ll find your place with us at Sonaar 🚀

We are looking for…

An bilingual Operations Officer (FR/NL) with 2 to 5 years of experience who is adept at facilitating connections between public entities and suitable suppliers, and is passionate about delivering exceptional customer support.

Your missions

• Facilitate public entity services, aiding in matching public entities with the right suppliers for their public markets effectively and efficiently
• Customer support excellence, resolving a wide range of issues and inquiries from clients, partners, and the public, ensuring satisfaction through phone or email
• Operational process development, participating in the creation and refinement of operational processes to boost speed and efficiency in service delivery
• Administrative and social tasks management, comfortably handling both administrative duties and social interactions to ensure operational smoothness

This job is for you if

• You are bilingual in French and Dutch, and fluent in English, enabling effective communication
• You possess either 2 to 5 years of experience in operations or have a business degree
• You are skilled in customer service, with a knack for resolving issues efficiently and fostering client satisfaction
• You are adept at both administrative and social tasks, ensuring operational efficiency and positive stakeholder interactions
• You are proactive and autonomous, with a strong inclination towards improving operational processes for enhanced efficiency
• Bonus point if you have worked in startups, scale-up, or similar environments